Last Updated: 26 February 2025

 

At Yappy Mortgages, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website, mobile apps, or other services (collectively, the "Services").

 

By using our Services, you agree to the terms of this Privacy Policy. If you have any questions, feel free to contact us using the information provided at the end of this policy.

 

WHAT INFORMATION WE COLLECT

We collect personal information in the following ways:

 

1. Information You Provide:

When you use our Services, you may share information such as:

• Contact details (e.g., name, email, phone number, address).

• Identifying information (e.g., post code, date of birth).

• Financial information (e.g., income, credit history).

• Communications with us (e.g., emails, chat transcripts).

 

2. Automatically Collected Information:

When you visit our website or use our apps, we may collect:

• Device information (e.g., IP address, browser type).

• Usage data (e.g., pages visited, time spent on the site).

• Cookies and tracking technologies (e.g., to personalize your experience).

 

3. Information from Third Parties:

We may receive information from credit bureaus, partners, or other sources to help us provide our Services.

 

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide and improve our Services.

• Communicate with you (e.g., respond to inquiries, send updates).

• Personalise your experience (e.g., tailored content and offers).

• Conduct research and analytics.

• Prevent fraud and ensure security.

• Comply with legal obligations.

 

HOW WE SHARE YOUR INFORMATION

We may share your information with:

• Lenders and Partners: To help you find financial products or services.

• Service Providers: To support our business operations (e.g., analytics, marketing).

• Legal Authorities: When required by law or to protect our rights.

• Business Transfers: In the event of a merger, acquisition, or sale.

 

We do not sell your personal information to third parties for their marketing purposes.

 

YOUR CHOICES

You have control over how we use your information:

 

Marketing Communications: You can opt out of promotional emails by following the instructions in the email or contacting us.

Cookies: Adjust your browser settings to manage or disable cookies.

Access and Correction: You can request access to or correction of your personal information by contacting us.

 

SECURITY

We use physical, electronic, and procedural safeguards to protect your information. However, no system is completely secure, so we cannot guarantee absolute security.

 

RETENTION OF INFORMATION

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

THIRD-PARTY LINKS

Our Services may include links to third-party websites or services. These are not governed by this Privacy Policy, so we encourage you to review their privacy practices.

 

CHILDREN'S POLICY

Our Services are not intended for individuals under 18, and we do not knowingly collect information from minors.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. By continuing to use our Services, you agree to the updated policy.

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